Aqua Park Rules and Refund Policy

It is important that you understand what will be required of all participants.

  • The minimum age for the Aqua Park is 8 years old and must also be over 1.2m tall.
  • For the Aqua Park it is essential that you can swim 50m in a buoyancy aid and are confident in the water as well as being able to pull yourself up onto the obstacles. If you are generally fit and active you will be fine.
  • All under 18’s must have parental consent (parent/guardian must sign their registration form).
  • You can go barefoot, the only footwear we will allow are watershoes or watersocks which we advise you wear.
  • Children aged between 8 and 12 are advised to be accompanied by an Adult when on the Aqua Park to a ratio of 1:3. A responsible adult needs to be on site at all times.
  • Children aged between 13 and 17 can go on the aqua park on their own as long as a responsible adult is on site at all times
  • We allow 35 people at a time on the Aqua Park.
  • No glasses are allowed to be worn on the Aqua Park.
  • No cameras on are allowed on the activity.
  • All jewellery must be removed before going onto the Aqua Park. This includes any removable earrings. Piercings will need to be taped over to avoid them being caught on anything.
  • We strongly advise you do not use the Aqua Park if you are pregnant or suspect you may be.
  • Any medical conditions that you may have should be checked with your doctor to determine that you are fit enough to take part. Any medical equipment such as epi-pens/inhalers etc must be left at the Aqua Park check in area first aid station.
  • If you are going out on the water and have any keys you can leave them at the Aqua Park check in. Any valuables should be left in your vehicle.
  • We will need to see an e- ticket either printed or on a mobile device at the Aqua Park check in area.
  • If Allerthorpe Lakeland Park cancels your booking for any reason you will be entitled to a full refund.
  • If you cancel your booking within 48 hours before your activity you will be entitled to a 50% refund of your booking price as credit. If you cancel your activity before the 48 hour mark you will be entitled to reschedule or have credit refunded to your account.
  • If you wish to cancel your booking outright please contact us and we will refund the money directly back into your account, it takes 5 to 10 days.
  • You can leave the session early and a member of staff will escort you back to the bank. No refunds will be given.
  • If you are late and miss the safety briefing you will not be allowed on the session and will not be given a refund.
  • If any participants do not meet the standards outlined in this document for the activity in order to participate they will be removed from the session and not entitled to a refund.